/portfolio

Selected work.

Systems I've designed and shipped — localization engines, customer-support platforms, internal tooling, and open-source infrastructure across e-commerce, the creator economy, and ed-tech. Each box gets a screenshot or short walkthrough as I add them.

Localization CMS — string table across locales with a globe

~$50K/yr saved

Picsart · Engineering

Internal Localisation CMS & Engine

Designed and built an in-house localization CMS and translation engine to replace a paid third-party platform — giving teams full control of strings, locales, and release workflows while cutting roughly $50,000 a year in SaaS subscription spend.

Localization CMS Translation engine Cost reduction

Read the case study →

Customer-support administration and Zendesk analytics at consumer scale

86M MAU scale

Picsart · CX Ops

CS System Administration + Zendesk

End-to-end administration of the customer-support stack at consumer scale — Zendesk Help Center, chatbot deployment, and the analytics layer that made support performance measurable across 86 million monthly active users.

Zendesk Help Center Chatbot Analytics

Read the case study →

Terabytes indexed screenshot soon

emater · Internal tooling

Media Files Database

A searchable media-asset database over terabytes of store videos living in Dropbox — turning an unmanageable file dump into an indexed, queryable catalog the team can actually find footage in.

Media DB Dropbox Data pipeline Internal tool

Open source

SMB AI Infrastructure Taskforce

A practical, open-source playbook for small and mid-size businesses taking vibe-coded apps from prototype to production — the infrastructure, guardrails, and deployment best practices a team needs to ship AI-assisted software safely.

AI infra DevOps Best practices Playbook

github.com/vahekhumaryan/smb-ai-infra-taskforce →

screenshot soon

TUMO · Ed-tech

TUMO 360 Help Center

Internal Help Center for the TUMO 360 system — a structured knowledge base giving staff and learners self-serve answers and reducing the support load on the team.

Help Center Knowledge base Ed-tech

Customer-support pipeline built on a Jira Service Management board — queue to done

[NDA] · CS Ops

Customer Support Pipeline & Workflows

End-to-end deployment of a customer-support operation from the ground up — building the pipeline, tooling, and day-to-day workflows that let the team handle volume with consistency.

Jira Service Management CS pipeline Workflow design Implementation

Read the case study →

[NDA] · CX Audit

Ticket Routing Optimization

Audited an existing support operation and redesigned ticket routing — getting the right tickets to the right agents faster and tightening response times across the queue.

CX audit Ticket routing Optimization

Escape From Manager — three-lane endless runner gameplay screens

Live on Play Store

Personal · Mobile game

Escape From Manager

A fast, three-lane endless runner for Android — dodge your way out of the open-plan office. Built solo, end to end. Now live on Google Play.

Android Kotlin Game

Get it on Google Play →

PsyQ — psychometric self-test app, question and results screens

Play Store ready

Personal · Mobile app

PsyQ — Psychometric Test Engine

A self-contained psychometric testing app for Android — eight validated tests with a scoring engine, instant insights, and a fully offline, local-only results history. Built solo in Flutter, end to end.

Flutter Android Psychometrics Offline

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